Privacy Policy
At Athelas First Aid, we believe in clear communication and community safety. This Privacy Policy explains how we collect and use your personal information when you enroll in our training services in Carleton Place and West Ottawa.
To manage your bookings and certifications, we collect details like your name, contact information, and course history. Any payment-related information is processed securely by our trusted payment providers and is never stored on our local servers. We use this data strictly to run our classes, send session confirmations, and provide important life-saving updates.
We only share your information with trusted partners necessary for business operations or when legally required. We keep your data only as long as needed for certification records and legal compliance. If you have questions about your data or your rights, please contact us directly.
Information We Collect
We only collect the information we need to get you certified and keep our classes running smoothly. This includes your name and contact details so we can send you confirmations, updates, and your final certificate. We also keep track of your booking details to manage our schedules. Please note that while we collect payment details for your records, all actual payment processing is handled securely by our trusted third-party providers; we never see or store your full card information.
How We Use Your Data
At Athelas First Aid, we only collect the information necessary to provide you with high-quality training and certification. We use your details to manage class rosters, process your registration, and send essential booking confirmations. By keeping your contact info on hand, we can provide vital safety updates, course reminders, and follow-up certifications.
Your trust is paramount. Using your data in this way allows us to maintain a professional and reliable environment for everyone in our Carleton Place and Ottawa community, ensuring that when emergencies happen, our students are prepared, informed, and confident.
Data Sharing & Retention
At Athelas First Aid, we treat your information with the utmost care. We only share your personal data with trusted partners who help us provide our training services. This includes payment processors (such as Stripe or PayPal) to handle booking fees securely, and administrative software providers used for managing class registrations and sending certificates. We never sell your data to third parties. We may also share information if required by law to comply with Canadian regulations or to protect our legal rights.
We keep your personal information only as long as necessary to fulfill the purposes for which it was collected. This includes maintaining records of your certifications, which are typically valid for three years under Canadian first aid standards. Once your data is no longer required for business or legal reasons, it is securely deleted from our systems or anonymized to ensure it can no longer be linked to you.
Your Rights
At Athelas First Aid, we respect your privacy and provide you with full control over your personal information. You have the right to access the data we hold, ask for corrections to ensure your training records are accurate, or request the deletion of your data when it is no longer required for record-keeping or certification. If you wish to exercise these rights or have any questions about how your information is handled, please reach out to us at Jason.dupuis@me.com. We are committed to responding to all requests in according with Canadian standards.
Questions?
If you have any questions regarding how we handle your information or wish to exercise your personal data rights, please contact our team at Athelas First Aid.
Jason.dupuis@me.com
(613) 324-5141